Warranty Plans & Coverage
Comprehensive coverage for business PCs, servers, signage, and installation. Choose the plan that fits your needs — and rest easy.
- ✓ 90 days complete coverage (included)
- ✓ 2 years extended warranty (included)
- ✓ Hardware replacement and repairs
- ✓ On-site troubleshooting (GTA)
- ✓ Free diagnostics and labor
Official PC Warranty & Support Policy (Business Computer Edition) →
- ✓ Priority support for critical systems
- ✓ Advanced component replacement
- ✓ Remote monitoring support
- ✓ On-site service options
- ✓ Routers, switches, and access points
- ✓ Firmware update support
- ✓ Replacement hardware assistance
- ✓ Network diagnostics and optimization
- ✓ Hardware replacement support
- ✓ Software update guidance
- ✓ Priority service for downtime cases
- ✓ Monitoring and maintenance support
- ✓ Material defect coverage
- ✓ Workmanship guarantee
- ✓ LED module replacement support
- ✓ Installation repair service
- ✓ Workmanship guarantee
- ✓ Corrections and adjustments
- ✓ Cabling and mounting support
- ✓ Follow-up service visits
Warranty Coverage Comparison
Quick overview of what's covered under each plan.
| Coverage | Custom PC | Server | Network | POS / CCTV | Signage | Installation |
|---|---|---|---|---|---|---|
| Base Warranty | 90 Days | 1 Year | 1 Year | 1 Year | 2 Years | 1 Year |
| Extended Coverage | +2 Years | +2 Years | +3 Years | Available | Available | — |
| Hardware Replacement | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| On-Site Support | ✓ | ✓ | — | — | ✓ | ✓ |
| Remote Monitoring | — | ✓ | ✓ | ✓ | — | — |
| Free Diagnostics | ✓ | ✓ | ✓ | ✓ | — | — |
| Workmanship Guarantee | — | — | — | — | ✓ | ✓ |
| Priority Support | — | ✓ | — | ✓ | — | — |
General Warranty Terms
Important details that apply across all warranty plans.
Warranty FAQ
Common questions about our warranty policies.
Yes. Every product or service we deliver comes with a base warranty at no additional cost. The coverage period varies by product category — from 90 days for custom PCs to 2 years for signage.
Extended warranty options must be purchased before the base warranty period expires. Contact our team to discuss available extension plans for your specific product.
On-site support is included for Business Custom PC, Server, Signage, and Installation warranty plans within the Greater Toronto Area. Remote support is provided first when possible; on-site visits are dispatched for issues that can't be resolved remotely.
Damage caused by power surges, accidents, water damage, or misuse is not covered under warranty. However, we can still provide paid repair and replacement services at a competitive rate.
We respond to warranty claims within 24–48 business hours. Priority support clients (Server and POS/CCTV plans) receive expedited response for critical system issues.
Yes. Hardware components with manufacturer warranties retain their original coverage. Our warranty operates alongside the manufacturer's — we assist with manufacturer claims and handle all coordination on your behalf.