Official PC Warranty & Support Policy
Business Computer Edition — manufacturer warranty, 90-day complete coverage, 2-year extended warranty, and optional add-ons.
1
Manufacturer Warranty (Standard)
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Component coverage
All individual components supplied by Aimlake MS Inc. are covered by the original manufacturer's warranty, typically lasting 1 year from the date of purchase. This includes the CPU, motherboard, RAM, SSD, power supply, and monitor.
Aimlake will coordinate warranty claims directly with the manufacturer on your behalf if any component fails within its manufacturer coverage period.
2
Aimlake Complete Coverage — 90 Days (Included)
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What's included
Aimlake MS Inc. provides a complimentary 90-day complete coverage for every clinic PC assembled and delivered.
- Free full hardware inspection
- Free diagnostics & labour
- Free part replacements (if defective)
- Free optimization or reinstallation (if required)
This ensures your clinic's system operates flawlessly during the initial setup period.
3
Extended Warranty by Aimlake — 2 Years (Included)
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Coverage
After the initial 90 days, Aimlake provides an automatic 2-year limited service warranty, which covers:
- Hardware malfunctions under normal use
- Labour and service for approved repairs
- Assistance with manufacturer warranty claims
- Remote or on-site diagnostics (within GTA — labour may be charged separately)
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Exclusions
- Physical damage, electrical surges, liquid spills, or user-caused damage
- Unauthorized third-party modifications or repairs
- Data recovery and software corruption
- Normal wear-and-tear of components (fans, peripherals, etc.)
4
Optional 3-Year Extended Warranty — $49.99 per PC
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Extended coverage
Clients may choose to add an optional 3-year extended warranty for just $49.99 per PC, extending total coverage to 3 years + 90 days.
Added benefits:
- Priority technical support
- Free pick-up & return service within Toronto/GTA
- Advanced replacement for critical components
- Full labour and parts coverage for all hardware failures (parts coverage provided by the manufacturer)
This plan provides long-term peace of mind at an affordable one-time cost.
5
Optional Add-Ons
Value-added maintenance plans to keep your systems running optimally.
| Service | Price | Requirements | What's Included |
|---|---|---|---|
| Hardware Maintenance | $49.99 per PC | Minimum 10 PCs required |
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| Onsite System Optimization | $195 per year | Annual service |
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| Remote Monitoring & Management (RMM) | $299 CAD/month + $249 setup | Monthly subscription |
|
6
Service Process & Timeframes
1
Report Issue
Email or call Aimlake Support
2
Diagnostics
Remote or on-site inspection within 24–48 hours
3
Resolution
Repairs completed within 5 business days
4
Completion
Detailed service report provided to the clinic manager
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Service guarantees
- Emergency support available within 4 hours for critical systems
- Standard diagnostics within 24–48 hours
- All repairs completed within 5 business days
- On-site service within Greater Toronto Area (GTA)
7
Client Responsibilities
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To maintain warranty validity
- Keep the PC in a clean, cooled environment with proper ventilation
- Use a UPS or surge protector recommended by Aimlake
- Avoid unauthorized repairs or part swaps
- Regularly back up patient and clinic data
8
Frequently Asked Questions
What's the difference between manufacturer warranty and Aimlake coverage?
Manufacturers require you to ship products back and wait weeks. Aimlake provides on-site service within 24–48 hours, handles all paperwork, and offers extended coverage beyond manufacturer warranties.
What happens if a component is discontinued?
We provide an equivalent replacement with similar or better performance specifications to keep your clinic running without compromise.
How does your call-out service work?
Email or call us. We'll schedule a technician to visit your clinic within 24–48 hours (4 hours for emergencies). No shipping required — we handle everything on-site.
Is my data protected during service?
We take precautions, but you must backup your data before service. Data loss is not covered under warranty — proper backups are your responsibility.
Can the warranty be transferred if I sell my clinic?
Yes. The warranty can be transferred to the new owner with proper documentation and notification to Aimlake.
Can I upgrade my warranty after purchase?
Yes. You can upgrade to the 3-year extended warranty ($49.99 per PC) anytime during the initial 90-day coverage period.
9
What's Not Covered
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Physical damage & environmental
- Physical damage from drops, impacts, or accidents; liquid spills or water damage
- Electrical surges (unless proper surge protection was used); extreme temperature or humidity damage
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Unauthorized modifications
- Overclocking or voltage modifications; unauthorized firmware updates; third-party repairs or part replacements; cryptocurrency mining or excessive 24/7 operation
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Data & software
- Data loss or corruption; software or OS problems; cybersecurity threats; virus or malware damage
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Normal wear & tear / business continuity
- Fan noise, dust accumulation; cosmetic damage; normal battery degradation; peripheral devices
- Financial losses due to downtime; lost productivity; incidental or consequential damages