Refund & Cancellation Policy

This policy outlines our refund and cancellation procedures for services and products.

Print & Signage Orders

• Before production starts: cancellation may be eligible for refund minus design/setup fees.
• After production starts: deposit is non-refundable in most cases.
• After completion: full balance is due.
• Custom products are non-refundable unless confirmed defective.

Managed Services

• Typically require written cancellation notice per agreement.
• Setup fees are generally non-refundable.
• Prepaid service fees generally remain non-refundable unless contract states otherwise.

Defect Claims

• Report issues promptly with clear evidence (photos/videos where relevant).
• Approved claims may be resolved through rework, replacement, or partial/full refund at AimlakeMS discretion.

How to Submit

Email ams@aimlake.com with order number, issue summary, and proof.

Last updated: February 12, 2026