Aimlake MS

💰 Aimlake MS – Price Match & 10% Off Guarantee Policy

At Aimlake MS, we stand behind our commitment to offer the best value, highest quality materials, and premium craftsmanship in the industry.

To ensure our clients always receive fair pricing, we offer a Price Match Guarantee with an additional 10% discount under the following conditions:

1. Price Match Eligibility

We will match the competitor's price for any similar product or service, as long as:

The competitor's item has the same specifications, including:

• Material quality
• Size/dimensions
• Print type
• Finish
• Thickness (for signage/print)
• Production method

Additionally:

• The product is brand-new, not refurbished or clearance
• The competitor is an official business with verifiable pricing (website, quote, invoice, or offer)
• The offer is from a Canadian-based company
• The competitor is an end-to-end service provider matching Aimlake MS's comprehensive service model

2. 10% Off Guarantee

If all the above conditions are met, we will:

• Match the price AND reduce it by an additional 10%.

3. Inventory Requirement

• The price match + 10% guarantee applies only if the product is currently in our inventory or available in our production pipeline
• If a product is out of stock and requires special ordering, the guarantee may not apply
• For custom signage or large-format items, the guarantee applies only when using the same grade materials (e.g., 3M vinyl, acrylic thickness, LED modules, etc.)

4. Exclusions

The Price Match + 10% Off Guarantee does not apply to:

• Clearance or liquidation items
• One-time promotional offers
• Used, damaged, or refurbished items
• Bundled packages
• Quotes older than 30 days
• Labour-only or installation-only services
• Competitor pricing errors or typos
• Competitors who are not end-to-end service providers

5. How to Request a Price Match

To request a price match, customers must provide:

• A written quote, screenshot, invoice, or link
• Full specifications of the product
• Date of the competitor's offer
• Proof that the product is the same quality and specifications
• Documentation showing the competitor is an end-to-end service provider with the same comprehensive service model

Our team will verify the details within 24–48 hours.

💻 General Terms and Conditions

IT & Cybersecurity Managed Services

Service Scope

Our IT managed services include but are not limited to:

• IT support & helpdesk services
• Network installation & administration
• Server setup (Windows/Linux)
• Cloud infrastructure (AWS, Azure, Google Cloud)
• Cybersecurity monitoring & compliance
• Business continuity & data backup
• Microsoft 365 / Google Workspace management
• Cabling, CCTV, on-site tech installations

Service Level Agreements (SLA)

• Response times and service levels are defined in individual service agreements
• Emergency support may be available 24/7 for critical issues (subject to contract terms)
• Standard support hours are typically business hours unless otherwise specified
• Remote support is provided when possible; on-site visits may incur additional charges
• Client must provide necessary access credentials and permissions for service delivery
• Changes to network or system configurations require client approval

Data Security and Privacy

• We implement industry-standard security measures to protect client data
• Client data remains the property of the client at all times
• We comply with applicable privacy laws including PIPEDA (Canada)
• Regular security audits and compliance checks are performed
• Client is responsible for maintaining secure passwords and access controls
• We are not liable for breaches caused by client negligence or third-party actions
• Data backup services are provided as per service agreement; client should maintain independent backups

Hardware and Software

• Hardware purchases are separate from managed services fees
• Software licensing is client's responsibility unless included in service agreement
• We provide recommendations but client makes final purchasing decisions
• Warranty on hardware follows manufacturer terms
• We assist with warranty claims but are not responsible for manufacturer defects

Service Modifications and Termination

• Service agreements may be monthly, annual, or project-based as specified
• 30 days written notice required for service termination (unless otherwise specified)
• Early termination may incur fees as outlined in service agreement
• Service scope changes require written agreement and may affect pricing
• We reserve the right to terminate services for non-payment or breach of terms

🖨️ Print & Custom Production Services

Service Scope

We produce all types of printed products for businesses, including:

Printed Materials: Business cards, flyers, brochures & menus, posters & banners, booklets, manuals, and catalogues, stickers & labels, restaurant materials (menus, packaging, takeout bags), custom packaging (boxes, sleeves, wraps)

Custom Branded Items: Custom Air Fresheners (fully personalized), custom apparel (t-shirts, hoodies, uniforms), wristbands, lanyards, event badges, custom envelopes, letterheads, folders, vehicle magnets & car branding, QR code cards, loyalty cards, gift cards

Print Services

Artwork and Design

• All artwork must be provided in high-resolution format (minimum 300 DPI for print)
• Client is responsible for proofreading and approving final designs before production
• Any design changes after approval may incur additional charges
• We are not responsible for errors in client-provided content or artwork
• Color matching is approximate; exact color reproduction cannot be guaranteed
• Final design approval must be provided in writing before production begins

Production and Quality

• Production timelines are estimates and may vary based on order volume and complexity
• Rush orders may be available for an additional fee
• We reserve the right to refuse orders that violate copyright or trademark laws
• All materials used meet industry standards for the specified application
• Client must inspect products upon delivery and report defects within 48 hours
• Replacement or refund for defective products is at our discretion

Custom Production Services

Quotations and Estimates

• All quotes are valid for 30 days from date of issue
• Quotes are estimates and final pricing may vary based on actual materials and labor
• Custom projects require a detailed specification sheet and may require site visits
• Additional charges may apply for changes requested after production begins
• Complex custom projects may require a design fee, which may be credited toward final invoice

Production Process

• Production begins only after receipt of deposit and written approval
• Client will be notified of any delays or issues that may affect delivery timeline
• We reserve the right to subcontract portions of work to qualified third parties
• Client must provide access to installation site during agreed-upon times
• Any site conditions that differ from initial assessment may result in additional charges

🏢 Signage & Large Format Production

Service Scope

Our signage services include but are not limited to:

• 3D channel letters
• LED backlit signs
• Lightbox signs
• Metal signs & acrylic signs
• Window & wall vinyl (3M)
• Transparent LED film displays
• Outdoor/indoor banners
• Full storefront branding
• Installation & maintenance

Signage Services

Installation

• Installation dates are scheduled based on production completion and site availability
• Client must ensure site is ready for installation (power, mounting surfaces, etc.)
• We are not responsible for delays due to site unavailability or unpreparedness
• Installation requires safe working conditions and proper access to installation area
• Client is responsible for obtaining any required permits or approvals
• We carry liability insurance but client must maintain property insurance

Maintenance and Warranty

• Warranty covers defects in materials and workmanship, not normal wear and tear
• Warranty does not cover damage from accidents, vandalism, or improper maintenance
• Client must follow maintenance guidelines provided with installation
• Warranty claims must be reported promptly with photographic evidence
• Warranty repairs will be scheduled at our convenience
• Extended warranties may be available for purchase at additional cost

💳 Payment Terms

Print & Signage Services

• Deposit required to begin production (typically 50% of total project cost)
• Balance due upon completion and before delivery/installation
• Payment methods accepted: cash, check, bank transfer, or credit card
• All prices are in Canadian dollars and exclude applicable taxes (HST)
• Late payments may incur interest charges of 1.5% per month
• We reserve the right to withhold delivery until payment is received in full
• Official receipts provided for all payments for business/tax records

IT Managed Services

• Monthly or annual service fees are billed in advance
• One-time setup fees may apply for new installations
• Additional services outside scope are billed separately
• Payment is due within 15-30 days of invoice date (as per service agreement)
• Late payments may result in service suspension
• All IT service invoices include detailed breakdown of charges

Delivery and Shipping

• Delivery timelines are estimates and not guaranteed
• Shipping costs are calculated based on size, weight, and destination
• Client is responsible for inspecting items upon delivery
• Damage claims must be reported within 48 hours of delivery
• We are not responsible for delays caused by shipping carriers
• Local delivery may be available; contact us for details

🚫 Cancellation and Refunds

Print & Signage Services

• Cancellation before production begins: deposit refunded minus design fees
• Cancellation after production begins: deposit is non-refundable
• Cancellation after completion: full payment is due
• Refunds for defective products will be issued at our discretion
• Custom products are non-refundable unless defective
• All cancellation requests must be submitted in writing

IT Managed Services

• Cancellation requires 30 days written notice (unless otherwise specified in agreement)
• Prepaid service fees are non-refundable but services continue until end of paid period
• One-time setup fees are non-refundable
• Early termination fees may apply as specified in service agreement
• Client remains responsible for all charges incurred up to cancellation date
• We will provide reasonable assistance during transition period

⚖️ Liability and Indemnification

General Liability

• Our liability is limited to the value of the products or services provided
• We are not liable for indirect, consequential, or incidental damages
• Client agrees to indemnify us against claims arising from client-provided content
• We carry appropriate insurance but client should maintain their own coverage
• Installation is performed by qualified professionals following safety standards

IT Services Specific

• We are not liable for data loss unless caused by our gross negligence
• Client is responsible for maintaining independent data backups
• We are not liable for business interruption or lost profits
• Our liability for IT services is limited to the monthly service fee
• We are not responsible for issues caused by client's third-party software or hardware
• Client must notify us immediately of any security incidents or breaches

Intellectual Property

• Client retains ownership of their original artwork and content
• We retain rights to use completed work for portfolio and marketing purposes
• Client warrants they have rights to use all provided content, images, and logos
• We are not responsible for copyright or trademark infringement by client
• Custom designs created by us remain our intellectual property unless otherwise agreed

Force Majeure

• We are not liable for delays or failures due to circumstances beyond our control
• Includes but not limited to: natural disasters, pandemics, strikes, material shortages
• We will make reasonable efforts to complete work despite such circumstances
• Client may cancel order if delay exceeds 30 days due to force majeure

Dispute Resolution

• Disputes should first be addressed directly with our customer service team
• If unresolved, disputes will be handled through mediation
• Legal action may only be taken after mediation attempts
• These terms are governed by the laws of Ontario, Canada

Modifications to Terms

• We reserve the right to modify these terms at any time
• Current terms apply to all new orders
• Existing orders are governed by terms in effect at time of order
• Continued use of our services constitutes acceptance of modified terms

© 2025 Aimlake MS (Managed Services). All rights reserved.
A full-service technology, print, and signage production company under the Aimlake ecosystem.
Last updated: 2025