Aimlake MS Inc. - PC Warranty & Support Policy

🧾 Aimlake MS Inc.

Official PC Warranty & Support Policy (Business Computer Edition)

1 Manufacturer Warranty (Standard)

All individual components supplied by Aimlake MS Inc. are covered by the original manufacturer's warranty, typically lasting 1 year from the date of purchase.

This includes the CPU, motherboard, RAM, SSD, power supply, and monitor.

Aimlake will coordinate warranty claims directly with the manufacturer on your behalf if any component fails within its manufacturer coverage period.

2 Aimlake Complete Coverage - 90 Days (Included)

Aimlake MS Inc. provides a complimentary 90-day complete coverage for every clinic PC assembled and delivered.

Coverage includes:

  • ✅ Free full hardware inspection
  • ✅ Free diagnostics & labour
  • ✅ Free part replacements (if defective)
  • ✅ Free optimization or reinstallation (if required)

This ensures your clinic's system operates flawlessly during the initial setup period.

3 Extended Warranty by Aimlake Marketing Supplies - 2 Years (Included)

After the initial 90 days, Aimlake Marketing Supplies provides an automatic 2-year limited service warranty, which covers:

  • ✅ Hardware malfunctions under normal use
  • ✅ Labour and service for approved repairs
  • ✅ Assistance with manufacturer warranty claims
  • ✅ Remote or on-site diagnostics (within GTA | Labour will be charged separately)

Exclusions:

  • Physical damage, electrical surges, liquid spills, or user-caused damage
  • Unauthorized third-party modifications or repairs
  • Data recovery and software corruption
  • Normal wear-and-tear of components (fans, peripherals, etc.)

4 Optional 3-Year Extended Warranty - $49.99 per PC

Clients may choose to add an optional 3-year extended warranty for just $49.99 per PC, extending total coverage to 3 years + 90 days.

Added Benefits:

  • ✅ Priority technical support
  • ✅ Free pick-up & return service within Toronto/GTA
  • ✅ Advanced replacement for critical components
  • ✅ Full labour and parts coverage for all hardware failures (Parts coverages will be provided by the manufacturer)

This plan provides long-term peace of mind at an affordable one-time cost.

5 Optional Add-Ons

Aimlake also provides value-added maintenance plans to keep your systems running optimally:

Service Price Requirements What's Included
Hardware Maintenance $49.99 per PC Minimum 10 PCs required
  • Full internal dust cleaning (fans, CPU cooler, PSU filter, vents)
  • External surface & screen cleaning
  • Thermal check (CPU temps, fan health, replace thermal paste if needed)
  • SSD health, RAM diagnostics, system stability test
  • Windows optimization, software update & malware scan
  • Report with before/after photos + performance metrics
Onsite System Optimization $195 per year Annual service
  • System performance analysis
  • Startup optimization
  • Registry cleanup
  • Disk defragmentation
  • Temporary file removal
  • Software update recommendations
  • Security patch installation
  • Performance tuning
  • Hardware compatibility check
  • Detailed optimization report
Remote Monitoring & Management (RMM) $299 CAD/month
+ $249 setup 		Monthly subscription
  • 24/7 system monitoring
  • Automated backups
  • Remote diagnostics
  • Performance alerts
  • Security monitoring
  • Proactive maintenance

Requirements: Minimum 10 PCs required

What's Included:

  • Full internal dust cleaning (fans, CPU cooler, PSU filter, vents)
  • External surface & screen cleaning
  • Thermal check (CPU temps, fan health, replace thermal paste if needed)
  • SSD health, RAM diagnostics, system stability test
  • Windows optimization, software update & malware scan
  • Report with before/after photos + performance metrics

Requirements: Annual service

What's Included:

  • System performance analysis
  • Startup optimization
  • Registry cleanup
  • Disk defragmentation
  • Temporary file removal
  • Software update recommendations
  • Security patch installation
  • Performance tuning
  • Hardware compatibility check
  • Detailed optimization report

Requirements: Monthly subscription

What's Included:

  • 24/7 system monitoring
  • Automated backups
  • Remote diagnostics
  • Performance alerts
  • Security monitoring
  • Proactive maintenance

These optional services help maintain peak performance and prevent issues before they occur.

6 Service Process & Timeframes

1

Report Issue

Email or call Aimlake Support

2

Diagnostics

Remote or on-site inspection within 24–48 hours

3

Resolution

Repairs completed within 5 business days

4

Completion

Detailed service report provided to the clinic manager

Service Guarantees:

  • Emergency support available within 4 hours for critical systems
  • Standard diagnostics within 24-48 hours
  • All repairs completed within 5 business days
  • On-site service within Greater Toronto Area (GTA)

7 Client Responsibilities

To maintain warranty validity:

  • Keep the PC in a clean, cooled environment with proper ventilation
  • Use a UPS or surge protector recommended by Aimlake
  • Avoid unauthorized repairs or part swaps
  • Regularly back up patient and clinic data

8 Frequently Asked Questions

What's the difference between manufacturer warranty and Aimlake coverage?

Manufacturers require you to ship products back and wait weeks. Aimlake provides on-site service within 24-48 hours, handles all paperwork, and offers extended coverage beyond manufacturer warranties.

What happens if a component is discontinued?

We provide an equivalent replacement with similar or better performance specifications to keep your clinic running without compromise.

How does your call-out service work?

Email support@aimlake.com or call +1-437-688-1353. We'll schedule a technician to visit your clinic within 24-48 hours (4 hours for emergencies). No shipping required - we handle everything on-site.

Is my data protected during service?

We take precautions, but you must backup your data before service. Data loss is not covered under warranty - proper backups are your responsibility.

Can the warranty be transferred if I sell my clinic?

Yes! The warranty can be transferred to the new owner with proper documentation and notification to Aimlake.

What about battery protection for laptops?

We provide one-time battery replacement if capacity drops below 60% during the warranty period.

What if I need emergency support outside business hours?

We offer emergency support within 4 hours for critical system failures, even outside business hours. Additional charges may apply.

Do you support software issues or just hardware?

Our warranty covers hardware failures. We provide basic software support (OS issues, drivers) but refer complex software problems to specialists.

What if my system is damaged by a power surge?

Surge damage is covered if you're using Aimlake-recommended protection. Without proper protection, surge damage may not be covered.

Can I upgrade my warranty after purchase?

Yes! You can upgrade to the 3-year extended warranty ($49.99 per PC) anytime during the initial 90-day coverage period.

9 What's Not Covered

Physical Damage & Environmental Issues:

  • Physical damage from drops, impacts, or accidents
  • Liquid spills or water damage
  • Electrical surges (unless proper surge protection was used)
  • Extreme temperature exposure or humidity damage

Unauthorized Modifications:

  • Overclocking or voltage modifications
  • Unauthorized firmware updates or modifications
  • Third-party repairs or part replacements
  • Cryptocurrency mining or excessive 24/7 operation

Data & Software Issues:

  • Data loss or corruption (customers must backup data)
  • Software issues or operating system problems
  • Cybersecurity threats or data breaches
  • Virus or malware damage

Normal Wear & Tear:

  • Fan noise or dust accumulation
  • Cosmetic damage that doesn't affect functionality
  • Normal battery degradation over time
  • Peripheral devices (keyboards, mice, external accessories)

Business Continuity:

  • Financial losses due to system downtime
  • Lost productivity or business interruption
  • Incidental or consequential damages

📞 Contact Information

Need support? We're here to help!

📧 Email Support

support@aimlake.com

📞 Phone Support

+1-437-688-1353

🕒 Support Hours

Monday - Saturday: 9 AM - 7 PM
Closed Sundays

📍 Service Area

Greater Toronto Area (GTA)